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Rethinking Communication

Apr 29, 2024

In episode 99 of this show, Manu Meel offered up my favorite definition of empathy when he said it was the act of "making someone feel like they belong in that space with you."


Then, in episode 110, I explored the topic of listening and how to do it better with several guests, and we uncovered that asking questions...

Apr 15, 2024

What do you think you might learn about communication if you held thousands of conversations with strangers over the course of a decade?


Well, you don't have to wonder. My guest in this episode can tell you.


Back in 2015, while working as a sales rep tasked with cold-calling people who didn't want to talk to him,...

Apr 1, 2024

If you were to track how many times per day someone tried to convince you to change in some way, chances are you'd fill up pages worth of tally marks.


We often get sucked into thinking that the way to change people's minds to get them to do what we want them to do is to present them with enough evidence, data, and...